Return Policy – tinyfeats

Return Policy

TinyFeats RETURN POLICY

Everyone at TinyFeats.com is committed to making sure that you, our customer are completely satisfied with any of our products and happy with your purchases. In the event that your purchase is not what you expected, you are free to return it within 30 days of your purchase date, hassle free. We want to keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a customer friendly return policy that does not confuse or frustrate.

So just how can we do this? That answer is easy. Here at tinyfeats.com we only make the highest quality products on the market. We take great pride in our educational toys and supplies and are very confident that customers will fall in love with our products just as we have. That said, we understand that in the real world, unfortunate things happen.

HASSLE FREE MEANS NO QUESTIONS ASKED

In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:

- You don't like the Quiet Book, Activity Mat, Educational Toy or Craft Supply

- You don't like the quality of the product for any reason

- You buy it as a birthday gift for your kid, but they got the same one from their awesome Aunt as well

- Your dog mistakes it for his toy, and chews it to bits

- Ice Cream incident... enough said

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

  • Email happiness@tinyfeats.com or message us on Facebook. Before a return can be processed, we will need the order number to verify the purchase was made on either Etsy.com, Amazon.com or tinyfeats.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
  • Please note that Digital products are non-refundable. However if you do have a problem with the download please contact us immediately and we will help you solve the problem.
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    CHARGES AND CREDITS

    Shipping charges - Customers are responsible for shipping costs back to TinyFeats.com. However, we will refund 100% of what you paid us.  We will not deduct any original shipping charges out of your refund.

    Receiving your refund - Colorit.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.

     

    DAMAGED OR INCORRECT ORDERS

    If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

    Please call toll free at 1-800-410-2379 or email happiness@tinyfeats.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, you will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.

    Replacements cannot be issued without confirmation from our shipping department. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.